Privacy Policy

Introduction

Welcome to Teravolunqira's Privacy Policy. We respect your privacy and are committed to protecting your personal information in accordance with Malaysian data protection laws and international best practices.

Information We Collect

We collect information you provide directly to us and information automatically collected when you use our services.

• Name, email address, and phone number when you contact us
• Financial information shared during consultation sessions
• Payment information for subscription processing
• Website usage data and preferences through cookies

How We Use Your Information

We use your personal information for the following purposes, always with your consent or legitimate business interest.

• Provide personalized financial planning consultations
• Process payments and manage your subscription
• Communicate important updates about our services
• Improve our website and service delivery

Legal Basis for Processing

Under Malaysian Personal Data Protection Act 2010 and international privacy laws, we process your data based on the following legal grounds.

Legal Basis: We process your data on the basis of consent and legitimate business interest for service delivery

Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these limited circumstances:

• With trusted service providers who help us deliver our services
• When required by Malaysian law or regulatory authorities
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with Malaysian legal requirements. Financial consultation records are typically retained for 7 years as required by regulation.

Your Privacy Rights

Under Malaysian and international privacy laws, you have several rights regarding your personal information:

• Access your personal data and understand how it's processed
• Correct inaccurate or incomplete personal information
• Request deletion of your personal data in certain circumstances
• Receive your data in a portable format for transfer
• Object to certain types of data processing

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyze usage patterns

For detailed information about our cookie usage, please see our Cookie Policy Cookie Policy

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Contact Information: Contact Information

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes through email or website notice.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer